FAQ

How can I afford to pay Solicitors fees?

Probably, the most frequent concern about bringing a claim is the fear that it will cost you thousands of thousands of pounds in legal fees even if you are not successful.

Rest assured, your first discussions with us will not cost you anything!

When we talk to you about your claim, we will explain what a “No Win, No Fee” agreement is and assess whether it is appropriate for you to enter into one of these agreements with us.

Under a No Win, No Fee, agreement, general speaking, we will agree to not charge you if your claim is unsuccessful. Only if your claim is successful, would you be liable to pay our costs and even then, we agree to limit what you pay us to no more than 25% of what compensation you receive, no matter what our actual bill for acting for you would be.

So for example if you received £1,000 you would pay us  £250. 

What about hidden costs?

We are upfront and open with  you that we charge 25% for our services.

In certain circumstances you may be liable to pay our fees (such if you lie or mislead us) or you may be required to pay for a medical report if you choose not to disclose it to the other side.

We will be transparent with you at all times.

Please see the terms and conditions of the no win, no fee documentation for full details of our charges and when and what you may be liable to pay.

What is my claim worth?

Each case is valued on its own merits after you have been seen by an independent medical expert.

Our compensation calculator is intended as very rough guide only as to the potential value of a claim as it does not take into account things like loss of earnings or care from family and friends.

We strive to ensure that all bases are covered so as to maximise and give you the best opportunity of recovering the compensation you are entitled to. 

The amount of compensation you receive will depend on a number on factors, including:

  • The seriousness of your injury or illness
  • How it has affected your life
  • How much money you have lost or will lose as a consequence
  • Whether you will need extra support or treatment in the future

Be wary of any solicitor who promises you a specific sum of money at the outset as it is just not possible to say.

How long will it take?

There are rules in place which govern how long an insurance company has to investigate your claim. We ensure that that the other side follow these rules and we take appropriate action if they do not, so that your claim does not take longer than it should.

A simple road traffic accident may for example take in the region of 4-6 months to conclude.

Can I change my solicitor?

For many different reasons, sometimes Claimants wish to change solicitors. If you find yourself in this position, we will listen sympathetically on a no obligation basis.

If after speaking to us you wish us to take on your claim instead of your existing solicitors  we will handle all aspects of the transfer and make all the necessary arrangements so that this process is as stress-free for you as possible.

Can I get help during the Claim?

Rehabilitation and Support throughout the case can be just  as important as financial compensation in cases where a Claimant has been severely injured. Wherever possible, we work with you and the other side to understand what rehabilitation you need and help you to access it.

We will press the other side to provide treatment on a without prejudice basis so that we can attempt to get you treatment or rehabilitation before a decision has been made on your claim.

Rehabilitation will help you and your family deal with the difficulties caused by your injuries or illness. You’ll also be shown strategies to make your life easier and help you overcome practical day-to-day hurdles.

When calculating how much compensation you should receive, we will take all of your rehabilitation needs into account. We will consider a range of needs, including the kind of support you need to help you travel, return to work and live as independently as possible.

Will I have to go to Court?

We understand how stressful the claims process can be and in particular the worry and uncertainty of of going to court.

The vast majority of claims settle without the need to go to court and ultimately as the Client you will never be forced to go to court if you do not want to.

How long do I have to claim?

The usual rule for a personal injury claim is that you must issue court proceedings within 3 years of your accident date otherwise you will barred from bringing a claim.

There are numerous exceptions to this rule and you should seek legal advice on your limitation date as soon as you can. If anything a delay in bringing your claim, only assists the Defendant.

Will I need to meet you?

We know the thought of bringing a claim can be a daunting one.

Unlike other solicitors, we wont just post you a pack of papers and expect you to find your away around complicated legal documents and questionnaires.

We are happy to have someone come and visit you at a time and place convenient for you, so that you can ask any questions in person and have a “real person” go through everything with you.

I am struggling financially at the moment. Can you help my situation before my claim is completed?

In certain circumstances, it is possible to ask the side to make what is called an interim payment.

An interim payment is where the other side will pay you some of what your claim is worth before the claim has concluded.book. This is often done where you may need substantial treatment or rehabilitation.

Every pound of compensation you receive in advance, is deducted from your final settlement figure.

Not all claims are suitable for interim payments. In particular, the other side are unlikely to make an interim if they are still investigating your claim or have not accepted responsibility.

Where appropriate we will make suitable applications to Court for an order that you receive an interim payment.

How can I help my claim?

There are a number of steps that you can take to make sure that your claim progresses as smoothly as possible.

Please ensure that you provide us with any change of address or phone numbers.

Keep us updated as to your symptoms and out of pocket expenses.

Make sure you attend any medical examinations or physiotherapy appointments in good time and order.

Following these steps will help us to help you.

What documents should I keep?

It will assist your claim if you ensure that you keep copies of all receipts and invoices for expenses that you incur as without these you may not make a full recovery  for your loss from the Defendant.

It may also help you when speaking to a medical expert if you keep a diary of your symptoms.

Other documents that you may have in your possession that should be kept are police letters, correspondence with the Defendant accident book entry or medical letters.

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